EDGE
Watch™
Always Watching. Always Ready.
Real-time operational visibility from call taking to dispatch.
Know what’s happening across your PSAP, right now.
EDGE Watch™ integrates with Ryzyliant 9-1-1™ and Ryzyliant CAD™ to provide a real-time view of critical call-taking and dispatch operations. From call activity and staffing to incident and dispatch performance, EDGE Watch turns operational data into real-time awareness so teams can recognize changing conditions and respond sooner.
One View. Total Awareness.
Whether you’re monitoring a single PSAP or overseeing multiple centers across a region or state, EDGE Watch provides a clear operational picture of what’s happening across call taking and dispatch.
Built for the PSAP
Call Taking Visibility
With Ryzyliant Call Handling, EDGE Watch provides visibility into key call-taking activity and performance, including:
- Ringing, active, and abandoned call counts
- Logged-on and active user counts
- Average call answer times
- Call-answer performance benchmarks
Dispatch Visibility
With Ryzyliant CAD, EDGE Watch provides visibility into critical dispatch operations, including:
- Incident counts
- Average dispatch times
- Dispatched unit counts
Real-Time Updates
Stay current as conditions change with continuously updated operational information across call taking and dispatch.
Configurable Alerts
EDGE Watch captures a defined set of operational metrics, with configurable warning and error thresholds to highlight changing conditions and help teams respond sooner.
One Product. One View. Any Scale.
EDGE Watch adapts to the size and scope of your operation.
Single PSAP
Monitor call-taking and dispatch operations wherever operational awareness is needed—from the PSAP to an EOC or other designated location.
Regional or Statewide
Give leadership a broader picture of call-taking and dispatch activity across participating PSAPs.
Why EDGE Watch?
Emergency communications never stop. Your visibility shouldn’t either.
EDGE Watch helps you:
- See what’s happening now
- Monitor call taking and dispatch
- Recognize changing operational conditions
- Track key performance indicators
- Support smarter resource decisions
- Scale from one PSAP to statewide visibility
Regional or Statewide
Give leadership a broader picture of call-taking and dispatch activity across participating PSAPs.
Always Watching. Always Ready.
See what’s happening. Know what’s changing. Stay ready.
Discover EDGE Watch™
EDGE Watch™ integrates with Ryzyliant 9-1-1™ and Ryzyliant CAD™ to provide a real-time view of critical call-taking and dispatch operations.
