Ryzyliant is seeking experienced Project Managers to lead the successful implementation of our NG9-1-1 and Public Safety software solutions.

The Project Manager serves as the primary customer advocate throughout the implementation lifecycle, ensuring projects are delivered on schedule, within scope, and within budget while maintaining the highest levels of customer satisfaction.

This position is responsible for planning, coordinating, and managing multiple implementation projects involving software, hardware, networking, hybrid-cloud infrastructure, third-party integrations, training, and professional services. The Project Manager collaborates closely with customers, executive stakeholders, engineering, product management, technical support, sales, vendors, and implementation specialists to ensure successful project execution.

The ideal candidate enjoys managing complex technical projects, communicating with executive leadership, proactively solving problems, and delivering exceptional customer experiences.

PRIMARY RESPONSIBILITIES

The successful candidate will:

• Manage multiple implementation projects simultaneously from contract award through final acceptance and project closure.
• Develop comprehensive project plans, schedules, milestones, resource assignments, budgets, and communication plans.
• Lead project kickoff meetings and establish clear expectations with customers and internal teams.
• Coordinate cross-functional resources including Engineering, Product Development, Customer Success, Support, Training, Sales, and Executive Management.
• Monitor project scope, schedules, risks, dependencies, budgets, and overall project health.
• Identify project risks early and develop mitigation strategies before issues impact project success.
• Facilitate regular customer status meetings, executive briefings, and project steering committee meetings.
• Track project deliverables and ensure contractual obligations are met.
• Coordinate software installations, hardware deployments, system testing, data migrations, integrations, and customer acceptance activities.
• Provide on-site and or remote product training to call takers and dispatchers.
• Manage project documentation, change requests, action items, decision logs, and implementation records.
• Maintain strong relationships with customer stakeholders throughout the project lifecycle.
• Collaborate with vendors and third-party technology partners as required.
• Support internal continuous improvement initiatives by identifying opportunities to improve implementation methodologies and project management processes.
• Mentor junior project managers and assist with escalated customer situations when necessary.
• Maintain accurate project forecasting, revenue recognition milestones, and implementation metrics.
• Provide regular project updates to executive leadership.

• Minimum of 2 years of project management experience managing technology implementation projects.
• Strong understanding of formal project management and training methodologies.
• Excellent organizational, planning, and time management skills.
• Exceptional written, verbal, and presentation skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Experience leading customer-facing meetings with executive stakeholders.
• Strong analytical and problem-solving skills.
• Ability to work independently while collaborating effectively within cross-functional teams.
• Willingness to travel up to 50% as project requirements dictate.

PREFERRED QUALIFICATIONS

• Bachelor’s degree in Business, Information Technology, Computer Science, Public Administration, or a related field, or equivalent professional experience.
• Project Management Professional (PMP) certification.
• Experience implementing enterprise software solutions.
• Experience with cloud or hybrid-cloud software deployments.
• Experience working with government agencies or highly regulated industries.
• Knowledge of Public Safety, Computer Aided Dispatch (CAD), NG9-1-1, GIS, emergency communications, or public-sector technology implementations is highly desirable.

DESIRED COMPETENCIES

The ideal candidate demonstrates:

• Outstanding customer service and relationship management skills.
• Strong leadership and facilitation abilities.
• Excellent communication across technical and non-technical audiences.
• High attention to detail.
• Strong decision-making and organizational skills.
• Ability to manage competing priorities while maintaining quality.
• Professionalism under pressure.
• Continuous improvement mindset.
• Ability to influence without direct authority.
• Strong business acumen and accountability.

WHY JOIN RYZYLIANT

Joining Ryzyliant means becoming part of a passionate team dedicated to transforming emergency communications through innovative technology.

We offer:

• The opportunity to work on technology that directly impacts public safety and saves lives.
• A collaborative, entrepreneurial culture where new ideas are encouraged.
• Exposure to cutting-edge Hybrid-Cloud and Next Generation 9-1-1 technologies.
• Opportunities for professional growth and advancement.
• Competitive compensation.
• Comprehensive benefits package.
• Flexible work environment.
• A team committed to innovation, integrity, and customer success.

PHYSICAL REQUIREMENTS

• Ability to work at a computer for extended periods.
• Ability to participate in virtual and in-person meetings.
• Occasional lifting of equipment up to 25 pounds during implementation activities.
• Ability to travel by automobile and commercial airline.

CONTACT