Ryzyliant EDGE™ Platform
1. What is the Ryzyliant EDGE platform?
The Ryzyliant EDGE platform is a unified, cloud-powered, and edge-enhanced solution designed specifically for Public Safety Answering Points (PSAPs). It seamlessly integrates essential PSAP functions like NextGen 9-1-1 call taking, incident management, GIS mapping, radio dispatch console, and mobile data into a single, streamlined system. This eliminates the need for multiple, siloed systems, simplifying workflows and reducing costs.
2. What is “local survivability,” and why is it important?
Local survivability is the ability of a PSAP to maintain essential functionality even during widespread outages or regional disasters. This is crucial for ensuring uninterrupted emergency response and minimizing reliance on external infrastructure such as internet connectivity. By enabling local survivability, Ryzyliant EDGE guarantees continuous operation and maintains public trust and confidence in emergency services.
3. How does Ryzyliant EDGE achieve local survivability?
Ryzyliant EDGE leverages a hybrid cloud approach, combining the power and accessibility of the cloud with on-site edge computing. This means that even if the connection to the central cloud is lost, the system continues to operate.
4. What is Zero Trust Architecture (ZTA), and how does it benefit PSAPs?
ZTA is a security model that eliminates implicit trust and continuously verifies every user, device, and application attempting to access resources. It enhances local survivability by enforcing granular access controls, ensuring continuous authentication, and segmenting networks. This comprehensive approach limits the potential impact of security breaches and strengthens overall system security.
5. Is Ryzyliant EDGE affordable for PSAPs of all sizes?
Yes, affordability is a core design principle of the Ryzyliant EDGE platform. By consolidating multiple systems into one unified solution and leveraging cost-effective hardware, Ryzyliant EDGE offers significant cost savings, making advanced PSAP technology accessible to agencies of all sizes.
6. How does Ryzyliant EDGE improve emergency response times?
By streamlining workflows, eliminating data silos, and providing real-time situational awareness through integrated mapping and mobile data, Ryzyliant EDGE empowers dispatchers to make faster, more informed decisions, leading to quicker response times and improved outcomes in emergency situations.
7. How does Ryzyliant ensure the security of sensitive PSAP data?
Data security is a top priority for Ryzyliant. The EDGE platform is built on a zero-trust security architecture with multiple layers of protection, including device and user identification, end-to-end encryption in transit and at rest, and inventory-based access controls. This ensures that only authorized personnel can access sensitive information, which minimizes the risk of data breaches.
8. Is Ryzyliant EDGE a totally cloud-based solution?
The Ryzyliant EDGE platform is not fully cloud-based; instead, it utilizes a hybrid cloud approach. This model is ideal for modernizing 9-1-1 and CAD systems as it combines cloud flexibility and power with crucial local control and reliability. It leverages on-site edge computing to ensure local survivability and seamless operations even during cloud service interruptions or network outages. This balance between cloud and on-premises resources is fundamental to its design.
9. What kind of interfaces does the system support?
The Ryzyliant EDGE system features a browser-based user interface, allowing users to access the platform through a standard Chrome-based web browser, with no complex installations required. Its EDGE Unified Desktop™ seamlessly integrates call taking, CAD, mapping, i3 logging, Session Initiation Protocol Recording (SIPREC), and radio headset integration into a single, intuitive workspace. Designed for speed, clarity, and ease of use, this unified interface enhances situational awareness, streamlines workflows, and significantly reduces training time.
10. If the cloud partially serves the system, what does the hardware footprint at the PSAP look like?
The Ryzyliant EDGE platform is designed to have a minimal hardware footprint at the PSAP, significantly reducing the amount of on-site equipment compared to traditional systems. Leveraging a hybrid cloud architecture, the on-premises setup is streamlined to include only essential components, such as thin clients, secure network connectivity, and minimal local infrastructure. This approach reduces complexity, lowers maintenance overhead, and simplifies lifecycle management. We also extend a piece of the cloud into your PSAP with low-cost hardware, providing low latency and local survivability, so you can continue operations even if regional networks go down. Those Cloud-based services handle data storage, updates, and advanced functionality, allowing IT teams to focus on uptime and user support rather than hardware upkeep.
11. What mobility capabilities does the Ryzyliant EDGE platform offer—for remote call-taking, disaster recovery, or mobile command operations?
The Ryzyliant EDGE platform supports remote operations, mission-critical recovery, and mobile command environments via secure remote access through EDGE Mobile™ and browser-based functionality. The system maintains local survivability during outages and leverages cloud agility for real-time situational awareness, making it well-suited for dynamic conditions where continuity and mobility are essential.
12. What’s behind the name “Unified Desktop”? How does it reflect the platform’s unique capabilities?
“Unified Desktop” isn’t just a name; it’s a declaration of what sets Ryzyliant apart. While legacy platforms often require juggling separate systems, EDGE Unified Desktop™ merges critical functions into a single cohesive experience. It’s designed to eliminate silos, simplify workflows, and empower agencies with a modern, cloud-enabled solution built for speed, clarity, and control.
13. Can EDGE Unified Desktop be deployed modularly, or is it only offered as a full-suite solution?
Yes. EDGE Unified Desktop is designed to provide both a modular deployment and an all-in-one unified solution. Agencies can choose to implement individual components, such as 9-1-1 Call Handling or CAD, based on their operational needs and priorities.
