EDGE
as a Service™
EDGE as a Service (EaaS) is a fully managed solution that helps agencies handle emergency calls, mapping, and dispatch operations without worrying about the technical details. We take care of everything behind the scenes—from setup and maintenance to updates and support—so your team can focus on what matters most: responding to emergencies. Built for resilience, EaaS continues operating even during internet disruptions, ensuring your center remains ready when every second counts.
A Smarter Way to Manage 9-1-1 Technology
Offered as a fully managed service, EaaS reduces hardware requirements, automates system updates, and provides predictable IT management, so your agency can focus on public safety rather than technology.
Its modular service model allows agencies to subscribe only to the components they need—such as 9-1-1 and mapping—and expand to CAD, or unified desktop modules as operations evolve.
Key Benefits of EDGE as a Service
- Flexible, Modular Subscription: Choose only the EDGE platform components your agency needs today, and scale easily over time.
- Cloud Efficiency, Local Control: Take advantage of cloud scalability while maintaining local survivability and operational independence.
- Reduced Complexity & Cost: Eliminate servers and their maintenance responsibilities while keeping operations running smoothly.
- Always Current & Compliant: Automated updates, NENA-aligned configurations, and built-in cybersecurity ensure your systems remain secure and compliant.
- Integrated Workflows via EDGE Platform: Access unified 9-1-1, mapping, and CAD functionality through a single platform managed entirely by EaaS.
- Secure by Design: Full encryption, Zero Trust principles, automated backups, and hybrid redundancy protect critical data and ensure operational continuity.
- Smart Efficiency: Automation for transcription, translation, and duplicate call triage streamlines workflows and improves accuracy.
- Data & Analytics Simplified: Secure web portal access provides real-time visibility into system performance, call metrics, and operational analytics.
Why Choose EDGE as a Service
- Avoid Upfront Costs: Transition from capital expenditures to subscription-based budgeting and pay only for what you use.
- Always Up-to-Date: Automated updates, refresh cycles, and compliance-aligned configurations keep your systems modern and secure.
- Built-In IT Support: 24/7 remote monitoring and help desk support provide IT coverage without overhead.
- Resilience & Continuity: Data and voice backups, Zero Trust security, and rapid hardware replacement ensure uninterrupted operations.
- Operational Confidence: With Ryzyliant managing your platform, PSAPs gain peace of mind knowing their 9-1-1 systems are secure, scalable, and ready for any emergency.
Ryzyliant’s Approach
At Ryzyliant, we believe modernization shouldn’t come at the cost of control. EDGE as a Service embodies this philosophy, offering a flexible, standards-based platform that balances cloud innovation with local survivability.
From real-time interoperability and secure data replication to affordable managed services, EaaS helps agencies simplify their technology stack while strengthening operational resilience.
Ryzyliant makes modernization achievable, sustainable, and mission-driven—because reliable 9-1-1 service shouldn’t depend on legacy limitations.
EDGE as a Service – All-Inclusive Managed Offering
EaaS delivers the full range of services PSAPs need to operate continuously and sustainably:
- Hardware as a Service (HaaS): Workstations, monitors, laptops, gateways, and networking gear—engineered for your site, provided, maintained, and replaced as required.
- Software as a Service (SaaS): Subscription access to the EDGE platform (9-1-1, Mapping, CAD, or Unified Desktop), OS licensing, cybersecurity, and compliance management. Start small and scale modules as needed.
- 24/7 Support & Monitoring: Proactive system monitoring, patch management, remote support, and incident response.
- Onboarding & Deployment: Comprehensive planning, installation, training, and cutover support included.
- Lifecycle Management: Hardware refreshed every 60–72 months to maintain performance, reliability, and security.
- Predictable Pricing: Transparent monthly or annual payments—no hidden fees or surprises.
