Ryzyliant EDGE 9-1-1™

Simplify and Secure your PSAP operation with the hybrid-cloud EDGE Desktop for 9-1-1™

EDGE 9-1-1™ uses Ryzyliant’s new EDGE Desktop™ platform, designed with hybrid-cloud and serverless technology, providing advancements in multi-node processing, cloud-replicated storage and backups, a minimal backroom, and an easy-to-use graphical user interface for 9-1-1, Text-to-911, IRR, Mapping, and Computer Aided Dispatch. The EDGE Desktop streamlines 9-1-1 call processing by collecting real-time voice, text, data, and video information. It also enhances situational awareness data for first responders with optional CAD, mobile data, and notification solutions.

The EDGE 9-1-1 and Mapping system is also designed to meet the needs of remote and rural PSAPs. The system is highly reliable and offers years of uninterrupted service at a cost-effective price. It is compliant with NG9-1-1 standards and features an industrial-quality integrated media processing appliance-based workstation for all your call taking and dispatch needs. The system also can support multi-site, remote, or secondary locations as needed.

The EDGE Desktop includes built-in monitoring capabilities for hundreds of system elements and functions. System health notification is provided to Ryzyliant and PSAP personnel as needed. Additionally, Ryzyliant support can remotely access the integrated desktop system to perform upgrades, diagnostics, and troubleshooting without interrupting the PSAPs operations.

The EDGE Desktop solution is built on a Peer-to-Peer, serverless, zero-trust architecture that forms the backbone of the network. Every position in the local network replicates data for each transaction to ensure data integrity. Additionally, the data is stored in three separate locations in the cloud for even greater security.

The Ryzyliant architecture is ideal for:
  • Fault-tolerant, continuously available
  • No single point of failure
  • No system downtime or data loss
  • Local Survivability
  • Integrated switching and firewall
  • 256 Bit Encryption of all data at rest and in flight
  • Includes the latest GIS / Mapping capabilities
  • RapidSOS Integration
  • Location data plotted on the map before answering
  • Supports all Next Generation 9-1-1 standards
  • Text-to-911
  • Text-from-911
  • Real-time texting
  • Designed to integrate with future technologies and applications
  • “N” Scalable
  • Delivers high-performance voice, video, and data functionality
  • Supports geographically diverse, stand-alone, and hybrid cloud-based PSAP operations

Ryzyliant has completely broken free from legacy public safety design concepts and hardware-intensive products. We do not subscribe to the idea that everything must be native to the cloud. Instead, we leverage the best aspects of cloud technology while staying grounded in the reality that local survivability must be maintained. Our solutions are backward compatible with existing standards and designed with security as a top priority.


Ryzyliant’s Engineering staff is highly regarded for their past innovations and advancements in IP-based technologies, GIS/mapping, and desktop integration. We aim to minimize hardware, reduce maintenance, eliminate downtime, and simplify all aspects of the 9-1-1 system for our users. These guiding principles help us to reduce complexity and maintain a simplified, forward-looking product through the relationship. There are no costly upgrades, or wholesale system refreshes necessary. Our motto is “Dispatch Simplified”.


We Respond. We’re Easy To Contact. We Care. Our support team is always available and committed to helping you every step of the way. Our products are designed using the latest in browser-based hybrid-cloud technology, making it easy to integrate 9-1-1 Call Handling, Mapping, and Computer Aided Dispatch in a way that works best for your agency while simplifying the hardware at the PSAP. We offer long-term hardware warranties, software support with upgrades, and local support from experts in your area, all at stable and predictable pricing. At Ryzyliant, we believe in delivering quality products and services you can rely on.

Operational Advantages of the EDGE Desktop Solution

Management, Reporting, and Analytics

MyPSAP.com offers a comprehensive Management Information System (MIS) that provides both canned and ad-hoc reporting capabilities along with performance metrics. The EDGE MIS™ system includes Call Detail (CDR) accountability, which allows users to obtain information on individual calls through drill-down search results. In addition, the system offers a user-friendly management interface that enables remote 24×7 system monitoring and comprehensive self-diagnostic capabilities.

Securely manage mission-critical operations with MyPSAP.com cloud. Store records, including audio, video, images, location history, and more, in distributed cloud resources that grow with your needs.


The NG9-1-1 Call Handling, Mapping, and CAD user interface was designed by UI/UX experts, who incorporated best practices and user feedback. The design aims to simplify the process of answering calls and responding to emergency incidents. The EDGE desktop interface enables multi-functional call handling and dispatch needs to be met in one application, with just one Management Information System (MIS) instead of multiple 9-1-1 and dispatch applications loosely bundled together on a single machine with several servers and interfaces. The only way to eliminate the age-old swivel chair multi-system, multi-keyboard, and mouse methodology is to have purpose-built, truly integrated functionality.

Minimal COTS Hardware

The EDGE Desktop solution is integrated with Hybrid-cloud technology which significantly reduces the need for commercial off-the-shelf (COTS) hardware to power the solution. Ryzyliant’s standard IT design simplifies the deployment process, minimizing the costs of maintenance while enhancing reliability and scalability. Our standard deployment complies with applicable FCC, NENA i3, and UL/CSA standards as required. With minimal backroom equipment and only a thin client at the desktop, the browser-based solution is completely encrypted and secure for all users, without any proprietary hardware.

Secure Operations

PSAP data and systems are vulnerable without a secure platform. Stringent security controls and built-in processes protect against costly cyberattacks.


The EDGE 9-1-1 solution is compliant with the latest i3/NG9-1-1 standards and supports voice, video, text, GIS/Mapping, and data. With the Ryzyliant maintenance program, you can stay up-to-date with NG9-1-1 standards and migrate to an ESInet without any additional cost. This way, you can stay ahead of ever-evolving PSAP technology and always have the latest advances. New functionality is rapidly, reliably, and securely deployed to ensure that the PSAP is always up-to-date.

Ryzyliant Acquisition Models

EDGE Desktop solutions can be procured either through the traditional Capital Expense (CAPEX) model with annual software support or the all-inclusive Solution-as-a-Service (SaaS) option with annual operational payments (OPEX). We recognize that agencies vary in how they purchase new technology, and we want you to find the best fit for your agency. 

Ryzyliant will provide modern public safety solutions. By way of its acquisition of ez911, Inc., it is developing a cloud experience for smaller, more rural agencies and will be called Ryzyliant.